I have just spent the last three weeks or so dealing with a major disruption in my internet and phone usage. All of this was called by my husband and my decision to reactivate our ADT security system. Now my brother who tends to have many opinions about almost everything in the universe cautioned us against getting ADT. He apparently works for a security company who cancelled their relationship with ADT service providers because of horrible customer service and ADT's refusal to keep their personnel properly trained. We unfortunately decided to pooh pooh his advice and took the leap with ADT. To back up a few weeks. Our decision to reactivate a security system was prompted by our house being broken into in broad day light. Needless, to say we were highly motivated to get a security system as soon as possible.
Well, we should have listened to dear old brother. Everything was fine in the process to get the system. We liked our salesman, the installer showed up on time, everything was beautiful until I called home after the installer left and could not get through. Their was absolutely no dial tone. Also that night, we were awakened by the sheriff knocking on our door at midnight because they had received a couple of 911calls from our home. AAAGH! Of course my husband and I were groggy and probably the police thought we had just been fighting because of how disheveled a person looks when awoken by insistent pounding on their front door. We assured the sheriffs that we were not having a domestic violence incidence and that we weren't currently holding anyone hostage and explained that we had just had a new security system installed that was obviously going haywire. The cops reluctantly left and we call ADT. They claimed they had no record of the call. My husband proceeded to request a service call. After a few missed appointments in which we rearranged our work schedules to be available and the frigging service people were no-shows, and after the people from ADT and the people from AT &T played pass the buck regarding the problems with the phone line, we finally decided to call it quits. Of course, getting the friggin' security system installed allowed us to experience the height of their customer service mojo because we have had no luck in getting a full refund. We have been passed around like a, well I won't go there but needless to say I am now researching the boss of our local ADT office so I can get some results.
Thankfully, AT&T came back out tonight and fixed our phone line so now I can have internet. Now I have been diligent and have collected some ides regarding posts and I hope to get to all of them. But first I had to vent my frustration.
I am curious and trying to figure out how to get more people to read this blog. My primary purpose in blogging is to prove I can stick to something but I admit I would like a little piece of this new blogging empire. Oh well, hope springs eternal.
